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By admin, June 24, 2010 6:36 am

Unified Communications (UC) refers to the ability to integrate different types of communications, including voice mail, e-mail, faxes, instant messages, and video conferencing into one common interface and/or repository.  In its simplest form, it provides a way for users to access their faxes and voice mail messages via their e-mail client. More sophisticated systems provide advanced features such as the ability to hear e-mail messages over the phone as well as the ability to dictate a reply and send it as an e-mail, instant message, fax, or audio message.  VoIP makes implementing Unified Communications easier because it already includes mechanisms for forwarding voice mail to e-mail, Find Me Follow Me (FMFM) functionality, and other features used in a UC system.  In addition, you get more scalability and better integration with VoIP than with UC-type products that rely on traditional phone services.

UC continues to take off in the small and midsize business (SMB) world because it simplifies life for end users and can also reduce operational, maintenance costs and overhead.  It allows (SMB) to do some of the following

• Forward faxes to others as e-mail attachments
• Set priorities on messages or callers
• View fax messages from an e-mail client on any computer or mobile device
• Answer e-mail messages by dictating a reply over the phone

If you’d like to know exactly what having a Unified Communications Solution could do for your business, call 317.806.2263 or log onto www.GolumiNET.com.  LumiNET Voice and Data is Indiana’s only Orange Champion Certified ShoreTel Partner!

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By admin, June 24, 2010 6:33 am

An Increasingly Mobile Workforce

The number of mobile employees and the time they spend away from their desks are increasing. A survey conducted by Yankee Group in May 2007 found that on average 41 percent of U.S. workers can be considered “mobile.” (Mobile workers are defined as workers who spend 20 percent or more of their time away from their primary workspace.) As more people rely on mobile phones as their primary communication tool, they spend more time managing multiple phone numbers and voice mailboxes, which limits their ability to accomplish work efficiently. Many users experience daily frustration as they play phone tag and wait for responses to voicemail messages. These delayed communications slow down projects, customer response time, this increasing the chances of losing a deal.

Having one number limits the amount of missed opportunities. 

To address the real loss of business productivity due to missed calls to the primary office phone and managing multiple voice mailboxes, many IT departments are looking to implement (UC) systems with a single one number to replace their several business voicemail boxes.  Having a Unified Communication Solution in place means employees can receive calls from colleagues and customers on a device of their choice whether they are in the office but away from their desk, or outside the campus traveling, in a hotel, or at home.

To schedule a free consultative review of your system or to learn more about implementing your very own one number, call 317.806.2263 or log onto www.GolumiNET.com.  LumiNET is Indiana’s only Orange Champion Certified ShoreTel Partner.

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By admin, June 24, 2010 6:30 am

ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC) announced that one of Victoria’s most successful medical practices, Airlie Women’s Clinic, has deployed a ShoreTel UC solution at its’ two centers in Prahran, suburban Melbourne.  Upgrading to ShoreTel’s easy to deploy and maintain UC system has provided a major boost to patient quality of service offered by the medical practice, which anticipates recovering its telephony cost outlay within the next 12 months.

The ShoreTel UC solution has provided a major boost to productivity at the practice with one of its three receptionists needed for its previous 10-line Commander system now reassigned to assist medical staff, according to Robert Szwarcberg, director of Airlie Women’s Clinic.  “The lift in productivity from the ShoreTel solution, comprising ShoreTel IP265 color screen phones and ShoreTel Call Manager, has saved the practice a minimum of 26 work hours per week. The impact on the practice was incredible. And it began from day one,” Mr Szwarcberg said.

For the complete article click http://www.shoretel.com/about/press_room/2010/04-28.html

For the latest in telephony news, log onto www.GolumiNET.com. LumiNET Voice & Data is Indiana’s only Orange Champion Certified ShoreTel Partner.

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By admin, June 24, 2010 6:27 am

Orange Champion Certified Partner, LumiNET Voice & Data knows how to work smart. Fittingly, the ShoreTel system they provide for business does too. The entire ShoreTel system is managed as a single image system. With ShoreTel, you have 100% feature transparency and tight software integration including voicemail systems, automated attendants, automatic call distribution (ACD) and CRM systems across all locations. The ShoreTel UC system was designed for the IP age to be easy to manage with a distributed architecture that is highly reliable and ideal for multi-site companies.
ShoreTel has plug-and-play deployment. Eliminate time-consuming manual labor with an IP phone system that configures itself. ShoreTel’s management interface, ShoreTel Director, recognizes all active IP phones on the network and automatically configures them as they are plugged in. Imagine the time savings when new users are automatically assigned an extension and mailbox the first time they access their voicemail or email.

For more information about lowering your telecommunications cost log onto www.GolumiNET.com. Indianapolis based LumiNET Voice & Data is Indiana’s only Orange Champion Certified ShoreTel Partner. Call us at 317.806.2263 to setup your free consultation today!

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By admin, June 24, 2010 6:23 am

The brilliance of ShoreTel continues to show through its’ ability to save your IT staff time.  ShoreTel allows you to manage the entire ShoreTel telephone system from any web browser. In this internet browser based age, it goes without saying that you must be able to manage systems from anywhere.  ShoreTel Director allows you to manage your entire system from a single image browser-based interface.  ShoreTel saves you time with its’ easy to use, intuitive user interface. An intuitive phone system minimizes user training requirements, reduces calls to vendors, your support desk, and helps ensure widespread adoption of productivity-boosting tools. With ShoreTel Call Manager, modern-day communications are no longer a technologic mystery. Users can easily manage communications from their computers, and seamlessly move between video, voice (wired or wireless) and instant messaging. ShoreTel also addresses performance issues before they affect your network. ShoreTel System Monitor monitors your network to ensure the IP infrastructure provides the highest levels of reliability and voice quality. Any potential problems triggers an alert, so proactive steps can be taken to avoid downtime.

For more information about saving your IT staff time and headaches, log onto www.GolumiNET.com.  Indianapolis based LumiNET Voice & Data is Indiana’s only Orange Champion Certified ShoreTel Partner.  Call us at 317.806.2263 to setup your free consultation today!

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By admin, June 24, 2010 6:20 am

ShoreTel is pleased to announce the successful award of the MiCTA contract. MiCTA is a national non-profit consortium of governmental, health care, higher education, libraries, K-12 schools and school districts, and public sector entities. A key function of MiCTA is to aggregate members’ requirements, and negotiate favorable pricing for essential telecommunications, data, and technology products and services. Throughout the United States, hundreds of municipalities and thousands of k-12 and higher education entities are members. Not only is ShoreTel pleased to be working with such a respected organization but this is a clear indication of the value that our Pure IP Solutions bring to all industries.

Congrats to the team here at ShoreTel!

For more information about how ShoreTel can assist your organization with its telecommunications cost log onto www.GolumiNET.com.  Indianapolis based LumiNET Voice & Data is Indiana’s only Orange Champion Certified ShoreTel Partner.  Call us at 317.806.2263 to setup your free consultation today!

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By admin, June 24, 2010 6:18 am

Having a phone system that adapts to change can prove to be critical to providing reliable service. ShoreTel knows that network change is a constant for organizations of all sizes, so they designed their UC system to adapt to network change.  ShoreTel System Monitor detects and incorporates new or removed devices and automatically configures updates without disruption to the system-or users.  ShoreTel’s software also detects Wan failures and invokes PSTN bypass.  With distributed messaging in ShoreTel voice appliances, there’s no loss of access to messaging systems.

Solving problems before your employees even notice the outage is just one ting ShoreTel does to keep your business running.

For the latest in telephony news, click here.  To learn more about LumiNET Voice & Data, Indiana’s only Orange Champion Certified ShoreTel Partner, log onto www.GolumiNET.com.